Contact us by phone (985) 788-60-70 or read these frequently asked questions. We have collected the most relevant answers for your convenience and saving your time.
Underwear is a very delicate item that requires special attention and careful handling. Wash your laundry by hand using detergents specifically designed for delicate fabrics in warm water at a temperature not exceeding 30 ° C. Washing and drying in a washing machine (even in a special bag) is not allowed! Push-up bras must not be turned inside out during washing. Never use products containing chlorine, bleach or conditioner. Dry your laundry naturally, without using an automatic dryer. Hot air is detrimental to delicate fabrics and can cause both discoloration and physical damage to the fabric. Pay particular attention to the information on the label before any care procedure.
Swimwear collection 983 from Italian Gina canvases with special foil. In order for the canvas not to lose its luster, it is necessary to treat it carefully during the process of wearing and leaving. For products made from such exquisite linens, only a delicate hand rinse is recommended using mild detergents, without strong friction and twisting, at a temperature of no more than 30 ° C.
Swimwear from the 982 Sunny Kiss collection (perforated) are distinguished by their vibrant colors, which makes them extremely fashionable and popular. But, having opted for such bright, neon colors, it should be borne in mind that the saturation and brightness of such a color is not a long-term phenomenon.
Each manufacturer of canvases has a color card, which indicates the color fastness to light, chlorine, water. Naturally, the bright, fluorescent color fades faster in the sun, despite the high quality of the product's tailoring. Those. swimsuits in bright colors have a short lifespan.
Swimwear from the 977 Tattoo collection has a flock pattern. In order for it not to lose its integrity, it is necessary to use only hand wash, avoiding friction in areas with flock, do not use bleaching agents when washing. It is also recommended not to wring out the garment after washing, as this may damage the flock pattern. Failure to follow these rules for the care of a swimsuit may lead to defects in the flock pattern.
All metal decorative elements (brooches) are recommended to be removed when bathing and dried separately from the swimsuit itself, in order to avoid damage to both products.
Carefully read the label for the care symbols and operating instructions before use.
Please follow the bathing suit care instructions!
Avoid contact with chemicals, bleaches, oils, sunscreen products.
Remove the metal decorative element when bathing. Avoid contact of the brooch with water.
Do not leave the product rolled up in a plastic bag.
After seawater, it is recommended to rinse the swimsuit under running water.
Recommended only hand wash with mild detergents (machine wash is prohibited), without bleach, avoiding strong friction, at a temperature of 30 °. It is recommended not to squeeze the product strongly after washing, so as not to damage the delicate fabric and flock pattern.
Dry the swimsuit in the shade, removing the decorative element.
The manufacturer cannot be held liable for any damage caused by not following the care instructions.
Lace is an openwork ornament obtained by various weaves of threads. Modern laces are made from synthetic threads that increase their strength, wear resistance, make laces silky and soft. Depending on the weaving method, the lace can be elastic or inelastic. But in any case, these are the finest products that make the lingerie elegant, attractive and comfortable. Lace fabric is a patterned openwork fabric formed by a complex interweaving of threads. Lace fabric itself is an adornment in any garment. Therefore, products made from lace fabric look incredibly advantageous and do not require a complex cut.
Embroidery - drawing a pattern on various canvases using special embroidery machines. Embroidery is an ancient art of decorating clothes. In essence, the embroidered products were amulets and were intended to protect against evil forces. And only much later they began to decorate exclusively for decorative purposes. A variety of threads can be used for work: woolen, silk, cotton, lurex, metallized, synthetic. All kinds of embroidered patterns add sophistication and sophistication to the underwear.
Elastic jacquard is a fabric made from mixed synthetic fibers by means of a special intricate weave. The name of the material comes from the name of the inventor - the French weaver Joseph Marie Jacquard, who created the jacquard weaving machine. Due to the alternation of shiny and matte threads, jacquard has a pronounced relief pattern on the fabric. Jacquard fabrics are strong and durable, have good dimensional stability and color stability, since the threads for the fabric are dyed first. Jacquard is one of the most expensive fabrics, since its production is labor intensive. Elastic satin is made from a highly twisted double weave yarn.
Satin is a great alternative to silk. Thanks to the twisting and special weaving of the threads, satin fabric has an increased shine, strength and good air permeability. Satin shine of satin always looks more impressive.
Elastic velvet fabric with a piled front surface made from a mixture of synthetic and natural fibers. Synthetic fibers add strength to the velvet and make it easier to care for. When making velvet, additional threads are knitted into the knitted base, forming a looped pile. The loop pile is cut from one side, resulting in a dense, soft, velvety, well draped fabric. Velvet is a great option for sewing elegant and sophisticated underwear. Velvet clothes are always luxurious and sophisticatedly elegant.
Microfiber (or microfiber) is a synthetic fabric made of ultrafine microfibers obtained from microfibers (polyamide or polyester with the addition of elastane threads) by the twisting method. During twisting, micro gaps are formed between the fibers, which allow air and moisture to pass through. As a result, microfiber has high air and moisture permeability, increased strength and elasticity. Microfiber underwear is very pleasant to the body, perfectly fits the figure. Since the microfiber contains polyamide, the care instructions on the label should be strictly followed when caring for microfiber products.
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The ordering procedure consists of the following simple steps.
- Select the desired product, its color and size. Click the “Add to cart” button. The shopping cart page will open, where you can adjust the contents and use your bonuses or electronic certificate. If you are ready to order the selected products, click the “Place an order” button in the cart.
- In the next window, enter all the necessary information to send the order.
- After placing the order, you will receive an automatic confirmation email. You do not need to respond to it. The company manager will also contact you to clarify all the details.
- If you want to use a plastic gift certificate, please place an order in the usual way, and write the certificate number in the "Comments" field.
Before paying, check with the store manager for availability.
Payment Methods:
C.O.D. When paying by cash on delivery, operator charges an additional commission for a return money transfe.
Payment cards Visa and MasterCard of any bank in the world, as well as Masterpass, GooglePay, terminal, Webmoney, LiqPay, EasyPay, Bitcoin. The payment service is provided by the WayForPay Interbank system for electronic delivery and payment of invoices using a modern and secure payment card authorization mechanism. Payment card details are entered in a secure mode and are not available to employees. Payment support: tel. +7 (999) 999-99-99. e-mail sales@Wayforpay.com
Gift Certificate. If you have a plastic gift certificate (physical) available, you can use it not only in offline stores, but also in an online store. To do this, enter the certificate number indicated on the front side in the order comment. If you want to use an electronic certificate, then enter it in the "Use coupon" field when placing an order. The electronic certificate is intended only for the online store.
Delivery is carried out to the address indicated when placing the order. If you need to deliver the goods to a different address, please inform the manager who will contact you directly after placing an order on the website.
In case of a delay in delivery and the availability of a TTN number, please contact the service.
Dear Clients!
Due to the epidemiological situation in the country, our company has taken safety measures to protect the population: employees carry out regular disinfection, use protective masks and gloves.
Delivery
Orders are processed and dispatched on a first come, first served basis, from Monday to Friday, from 9.00 to 18.00. During promotions and sales, order processing times may increase. The order is sent without a confirmation call, unless otherwise indicated in the comment.
The tracking number for tracking the parcel comes to you BEFORE its actual shipment at the terminal and before the transport company enters this number into the base of received parcels. Therefore, track the track number the next day after sending!
According to the Law, underwear, swimwear, hosiery are not subject to return and exchange. Realizing that it is difficult to pick up such a delicate product without trying on, we meet our customers halfway and make an exchange.
In order to exchange goods, place a new order with the comment "Exchange order No. ***", then the operator will specify the details of the exchange when calling. The exchange is made at the buyer's expense.
The return of underwear and swimwear is possible only due to the discrepancy between the goods and the order, inadequate quality, incomplete complete set, inconsistency with the description and photo. To return the goods, contact the operator via online chat, by phone numbers specified in the store's contacts, or via mail shop@naturanuda.ru.
The term for the return is within 14 days after receipt by the client. Refunds - within 10 days from the date of receipt of the return of the goods by the online store.
The exchange is carried out within 14 days from the receipt of the goods at the warehouse.
5% of the amount of each purchase is credited to the bonus account of the program participant (except for promotional and discounted goods and during the promotion).
Bonuses begin to accrue when the amount of purchases by the program participant reaches more than RUB 3000.
Bonuses can be used three days after making a purchase.
Upon registration and on your birthday, 30 bonuses are credited to your account (only for the online store).
Save up to 50% when paying with bonuses. With the accumulated bonuses, it is possible to pay 50% of the purchase price, including promotional items.
- 15% discount on birthday for program members who made an earlier purchase (the opportunity to use the offer three days BEFORE and three days AFTER the birthday, while the shipment is also made during this period). The discount does not apply to stock and promotional items. The discount applies only to 1 check at a time.
Be aware of all the news, promotions, sales and special offers.
The cash equivalent of bonuses is not paid.
1 bonus = 1 RUB.
Unused bonuses are debited annually on February 1st.